Frequently Asked Questions

What is Livia Web Protection?

Livia Web Protection was developed to offer families and their children the same enterprise-level Web filtering technology that protects Fortune 500 companies, schools and libraries. Livia Web Protection is a tested, secure Web filter that protects families from online threats while helping parents manage how their children use the Internet.

Based on industry leading enterprise Web filtering and Web security software from Websense Inc.®, Livia Web Protection delivers a secure, simple to use, approach to Web filtering. Easy to install and highly flexible, Livia Web Protection allows families to set up different levels of Web filtering for individual family members by age group. Within minutes, parents are able to protect their children’s eyes from unwanted adult materials, while securing their home systems from Web-based threats such as identity theft, phishing and malicious code. 

Why do I need Livia Web Protection?

34% of children between the ages of 10 and 17 have unintentionally been exposed to sexual material - pictures of naked people or people having sex. Even though your children might be too young to seek out inappropriate content on the Internet, it is very common for them to unintentionally encounter explicit, undesirable and offensive material.

Livia work with Microsoft Vista?

Yes, Livia will install and run on Microsoft Vista.  Livia does require that Vista’s User Account Control (UAC) be temporarily disabled during installation.  To see a demo of the process to turn off UAC, click here.

What kind of computer do I need?

Requirements for installing Livia are that you use a PC running on Windows Vista, XP, or 2000. Currently Livia does not support Windows Vista 64-bit.

How do I get the product? Is it easy to install?

Livia Web Protection was designed as a very easy to install and easy to use solution. To get started, you’ll need to follow three easy steps:

1. Download a free 14-day trial and create your Livia account with username and password.
2. Using the computer you want to protect, install Livia software. This will take approximately 1 - 2 minutes.
3. Once installation is complete, you will be directed to your personal Livia account overview page. To make changes to default filtering levels and policies, view activity reports, add additional computers or to purchase the product, simply log on to your personal Livia account overview page.

My child is very technically savvy. Can he/she get around the product?

No, there is no way around the product unless you provide your child with the password to your Livia user account.

My child and I share a computer. What if I want to access sites that are blocked by Livia?

With Livia’s easy to set up, customizable policies, you can set up a separate policy for yourself, so that when you are online, you can have full access to the Internet.

What happens if someone at my computer tries to access a site that is not allowed?

If someone at your computer tries to access a site that falls under a blocked category such as pornography or gambling, they will see a blocked page.

Can I tell if my child continually tries to access prohibited sites?

Yes, with Livia’s user-friendly reports, you can view detailed, easy-to-read reports on user activity.

How does the Livia Web Protection product work?

Home Web filtering protection has never been this easy and effective. With Livia Web Protection, parents have the option to select from pre-defined Web filtering policies that are based on different levels of protection relative to the age of their children and overall browsing habits.

Once filtering levels are set, browsing to specific Web pages is either allowed or blocked, based on the category of a Web site. For example, if pornography is blocked and a child accidentally browses to an adult Web site, access to that Web site will be automatically denied and a block Web page will appear on the screen. Should parents prefer to block or allow more access, making changes to filtering policies is quick and easy.

Because Livia is powered by Websense® technology, Livia users are utilizing the same proven enterprise class Web filtering for their homes, with access to the Websense® database of sites, which contains more than 35 million Web sites. This database of Web site addresses is updated on a continual basis, providing real-time protection from the thousands of unwanted and dangerous Web sites that pop up daily.

I'm worried about my child being targeted by online predators. Can Livia Web Protection help keep predators away?

Predators are commonly found in online chat rooms through gaming sites and other similar types of sites. If you block these types of sites, your child will be a less likely target. However, what’s more important is to teach your child the basic rules of being online, such as never to provide their personal information, location, school name or anything to friends they have met online. They should never assume a person they met online is who he or she said they are. A 13 year old girl could very well be a 60 year old man. Visit our online safety tips section for important tips your children should know..

I’m worried about my child’s excessive use of social networking sites, like facebook and myspace. Can Livia help me manage this?

You can set up Livia to block social networking sites (using the "Restrictive" protection level) if your child is too young to access these types of sites. However, social networking has become a significant part of today’s online generation. What is even more important is to set realistic limits that you and your child can agree upon and to communicate the importance of limiting the exposure of personal information to private contacts only.

Can Livia Web Protection be used for my business, school or community organization?

Livia Web Protection was designed specifically for home use, to protect children online on their standalone home computers. For more information on products appropriate for businesses, schools or community organizations, visit www.1totaltech.com or call 866-929-8908.

What's the difference between Livia Web Protection and other Web filtering software products?

Because Livia is powered by Websense® technology, Livia users are utilizing the same proven enterprise class Web filtering for their homes, with access to the Websense® database of sites, which contains more than 35 million Web sites. This database of Web site addresses is updated on a continual basis, providing real-time protection from the thousands of unwanted and dangerous Web sites that pop up daily.

How much does Livia Web Protection cost? What does the price include?

Livia Web Protection costs $4.95 per month for the first computer you protect, and $2.95 per month for each additional computer. This cost includes:

1. The latest version of Livia Web Protection software and automatic updates of software enhancements
2. Automatic updates to a database of sites, powered by Websense Enterprise®, the preferred Fortune 500 solution that is already protecting more than 42 million users worldwide.
3. No cost for re-installation should you change your PC
4. Free technical support via phone, email and online FAQs

Will I need to pay for software updates?

No, all new software updates are included in the monthly subscription cost and are automatically uploaded to your computer.